Shipping Policy
Effective Date: [01 Oct 24]
At Glowa Herbal Cosmetics, we aim to deliver your orders promptly and efficiently. Please review the following details regarding our shipping methods, costs, timelines, and conditions.
1. Shipping Locations:
- We currently ship within India.
- If your location is not listed during checkout, please contact us at glowaceo@gmail.com for assistance.
2. Processing Time:
- Orders are processed within 02 business days including weekends and holidays.
- Once your order is shipped, you will receive an email confirmation with tracking details.
- Delays may occur during peak periods, promotions, or public holidays.
3. Shipping Options and Costs:
- Standard Shipping: Estimated delivery in 10 business days.
- **Express Shipping:** Estimated delivery in 07 business days (subject to availability).
- Shipping costs are calculated at checkout based on order weight, destination, and chosen shipping method.
4. Free Shipping:
- We offer free standard shipping on every orders within India.
5. International Shipping:
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- Customs clearance can cause delays beyond our control. Please check with your local authorities for further information.
6. Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on the carrier’s website using the provided tracking number.
7. Failed Deliveries & Incorrect Addresses:
- Please ensure that your shipping address is accurate and complete.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses.
- If a package is returned to us due to incorrect address information, customers will be responsible for the reshipping fee.
8. Lost or Damaged Shipments:
- If your order is lost or arrives damaged, please contact us within 02 days of the delivery date.
- For damaged items, include photos of the packaging and product in your inquiry. We will work with the carrier to resolve the issue and offer a replacement or refund.
9. Delivery Delays:
- While we aim to deliver orders within the estimated timeframe, delays may occur due to unforeseen events such as weather conditions, customs clearance, or carrier disruptions.
- In the event of a significant delay, we will notify you promptly.
10. Contact Us:
If you have any questions or concerns about your shipment, please contact us:
Glowa Herbal Cosmetics
Email: glowaceo@gmail.com
We strive to provide a smooth shipping experience. Thank you for choosing Glowa Herbal Cosmetics!